Privacy Policy

We at Fiz Casino take your privacy seriously. This policy explains how we collect, use, store, share, transfer, process and protect your personal data (referred to as "Data" in this document) when you interact with us online.

What Data do We Collect?

When you visit our website or engage with our services, we may collect various types of Data from you. This includes:

1. Registration Data: When you create an account on our platform, we ask for certain information like your name, password (encrypted), and date of birth.
2. Transaction Data: If you choose to make a deposit or place bets through our services, we collect details about your financial transactions, including payment method and transaction amount.
3. Interaction Data: When you use our website or interact with us online, we may collect data on your browsing behavior, such as pages viewed and actions taken.
4. Communication Data: We also store records of communications between you and Fiz Casino, including live chat logs and support requests.

How Do We Use Your Data?

We primarily use the collected Data to:

1. Verify Identity: Ensure that your account is secure and comply with regulatory requirements for age verification.
2. Process Transactions: Facilitate financial transactions between you and our platform.
3. Improve Experience: Personalize your experience on our website, send marketing materials, and communicate relevant offers.
4. Protect Our Rights: Prevent fraud, ensure fair gaming practices, and defend against potential threats to the platform.

How Long Do We Keep Your Data?

We maintain an accurate record of transactions for regulatory requirements (up to 5 years). Personal data will be stored as long as we need it to operate your account or fulfill obligations. Once your account is inactive, all personal details are anonymized and securely deleted after a reasonable period.

How Do We Protect Your Data?

Data security is our top priority:

1. Encryption: All sensitive information (e.g., passwords, payment data) is encrypted using industry-standard SSL/TLS protocols.
2. Secure Servers: Our servers operate within secure facilities with controlled access and protected against unauthorized entry.
3. Regular Updates: We regularly update software to protect against potential vulnerabilities.

Who Can Access Your Data?

Only authorized personnel at Fiz Casino, including our support team and system administrators, have limited access to your personal data for performance of services or troubleshooting purposes. Third-party service providers that help us maintain the platform are subject to strict confidentiality agreements, as required by applicable law.

Data Transfers

To enable us to operate internationally, we may transfer Data from one country to another. In doing so:

1. Consent: We obtain explicit consent for such transfers, where required.
2. Compliance with regulations: Data is transferred in compliance with laws regulating international data protection and exchange.

Your Rights

You have control over how your personal data is used. To exercise these rights, please contact our support team:

1. Access: Review details we hold on you
2. Rectification: Correct any inaccuracies or incomplete information
3. Erasure: Request deletion of Data in specific circumstances (as allowed by law)
4. Restriction: Suspend processing and storage while verification is ongoing

Changes to Our Policy

We may update our Privacy Policy from time-to-time, and if changes are significant, we will notify users on the website before any new practices come into effect.

If you have questions about this policy or need more information on Data management at Fiz Casino, please refer to our support team.